Enterprise Technology Services
Contact
303-774-4419
Hours of Operation
Monday – Friday, 8 am to 5 pm
Location
350 Kimbark St.
Longmont, CO 80501
The Enterprise Technology Services Department plays a crucial role in managing and overseeing the City of Longmont’s technological framework. Our mission is to ensure the reliability, security, and efficiency of the city’s technology systems, supporting all facets of city operations through robust technology management and innovation.
Strategic Technology Initiatives
The Enterprise Technology Services Department is dedicated to advancing the city’s technological capabilities through strategic initiatives and ongoing projects. Our efforts support every facet of city operations, ensuring seamless and efficient service delivery to residents.
Department Functions
Application Administration Services
- Enterprise and Business Application and System Administration
- Specialized Application and System Administration
- Database Administration
- Document Imaging System Administration
- Audio/Visual System Administration
Communication System Services
- Telecommunications Services including VOIP
- Call Management Services
- Voice Messaging
- Interactive Voice Recognition (IVR) System Support
Desktop Support Services
- Desktop Hardware support and management
- Desktop System Support (O/S, configuration, profiles)
- Laptop and Tablet Support
- Software Licensing Management
- Productivity application support (Office, Adobe, etc.)
- Standard application support
- Peripheral support and management (network printers, plotters, scanners, etc.)
- User Support
- Email Spam Prevention Management
- Virus, Spyware and Malware Prevention Management
Network Services
- Network Infrastructure Management
- Security
- Data Center Management
- Active Directory and Network Policy Administration
- Data Storage Management (SAN)
- Backup and Recovery Services
- System Monitoring
- Virtualization Administration
- Email System Administration
- Remote Site Management
Technology Administration Services
- Technical Documentation
- Project Management
- On-Call/after hours support services
- Maintenance and Support Agreement Administration
- Website Administration
- Intranet Administration
- Technology Purchasing Management
- Technology Planning
- Technology Research
- Technology Policy Development
- Standard Practice Development
- Business Process Analysis
