In a customer satisfaction survey conducted by ETC Institute, Longmont scored among the top 10% of all cities and counties in the United States, earning a “Leading the Way Award” for its performance. The award is based on satisfaction scores with overall quality of services, customer service provided by employees, and satisfaction with the value residents think they receive for local taxes and fees.

“We are grateful for the trust our community places in us, and for this recognition of our work for the community,” said city manager Harold Dominguez. “Our north star is doing what is right for our residents and all those who visit and do business in the city. We strive to do that with respect and kindness, and continually explore what we can do better.”

The survey, which is conducted every two years on behalf of the City, provides valuable feedback to the organization about its strengths and opportunities, and helps identify focus areas that would yield the most benefit to the community. Survey results dating back to 2003 are available on the City of Longmont website. Due to the pandemic, no survey was conducted in 2020.

ETC Institute’s DirectionFinder® Survey was developed in 1999 to help local governmental leaders use input from residents as an integral part of decision-making. It objectively assesses resident satisfaction with local governmental services along with the priority residents place on those services. Since 1999, ETC Institute’s DirectionFinder® Survey has been administered to nearly two million residents in all 50 states.

The City of Longmont was selected from nearly 200 communities that participated in ETC Institute’s DirectionFinder® survey between May 2022 and December 2022.