Help 9-1-1. Help You. Know Your Location.

– Give your exact location when calling 9-1-1. Most wireless calls are received at the 9-1-1 center with an approximate location. 

– When callers hang up, it could mean that something has gone very wrong, so 9-1-1 dispatcher will attempt to call back. So, a hang-up call can delay appropriate emergency assistance and tie up 9-1-1 lines longer than necessary.

– It’s not unusual for callers in crisis to become frustrated or fail to see why operators’ questions are important. By asking questions, an operator is able to discern important information that will result in the correct emergency response and personnel being dispatched to the scene.

– Always know your cell phone number.

– Tell the 9-1-1 call taker what the emergency is.

– If your call is disconnected dial 9-1-1 again and let them know you were disconnected.