Is Smart 911 available in my area? 9-1-1 jurisdictions do not exactly match zip code boundaries, and there are many factors that play into routing a 9-1-1 call. It is possible that a call placed from a given zip code will be routed to a 9-1-1 call center that is not enabled with Smart911. At this time calls received by one of four communication centers that operate in Boulder County would enable Smart911: Boulder County Sheriff’s Office, City of Boulder, City of Longmont and University of Colorado Police Department.  Boulder County is adjacent to several other counties. Here is the current status of those counties and Smart911: Weld County (no); Larimer County (no); Broomfield City and County (yes); Jefferson County (yes); Grand County (no).

Is Smart911 available in multiple languages?  Yes. The Smart911 portal can display in other languages – there is a drop down menu in the top right corner of the page for individuals to select a language.  Any tests that come from Smart911 (like verification codes) are currently only sent out in English at this time. This has been brought to the attention of the Smart911 product team and they are evaluating how best to address this issue.

Where is Smart911 available? When I call 9-1-1 will they get my information?
Although Smart911 is a nationwide service, it is not available in every municipality yet. If the service is not yet available in your home or work jurisdiction, you can create a Smart911 profile, since you may travel into an area that has enabled Smart911.

Profile was successfully created?
When you complete registration, Smart911 will automatically direct you to your Smart911 Safety Profile and will send a message to your registered email address confirming your account. Smart911 will not deliver your Safety Profile to 9-1-1 answering centers unless you have verified the phone(s) listed in your profile by responding to the text message or automated call placed to that phone.

How long will my information remain available to Smart911?
Your information will remain in Smart911 until you delete your account. However your Safety Profile is only active and available to 9-1-1 for six months after you log in to your account. If your account does not show activity by way of logging in for a period over six months your Safety Profile will be suspended and no information will be delivered to 9-1-1. You can reactivate your account simply by logging in and using your user id and password.

How can I control who sees my Smart911 information?
Your Safety Profile will only be displayed to a 9-1-1 call taker if you place a 9-1-1 call from a phone confirmed with your Smart911 account, and the 9-1-1 center receiving your call participates in the Smart911 program. You are in full control of the information you enter and the phone numbers you choose to associate with your Safety Profile.

You can change your sharing preferences and Smart911 Safety Profile content at any time by logging into your Smart911 account and clicking on settings.

Is my information kept private?
Yes. Your privacy is important to us. Your information is made available ONLY to 9-1-1 call takers and responders ONLY in the event you call 9-1-1.

Is my information secure?
Smart911 utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information held in Smart911 is kept secure, and only made available to 9-1-1 and emergency responders who are responding to or planning for emergencies..

Will Smart911 sell my email address or spam me?
No. Smart911 will not sell your email address to any person or company. Smart911 will only use your email address to keep you informed of important information related to the Smart911 service and your Safety Profile.

Does Smart911 sell subscriber data?
No. Smart911 respects your privacy and wants to ensure your trust in our service. We do not sell or share any information from your Safety Profile to third parties or marketing organizations..

Can 9-1-1 operators access my Smart911 information even if I don’t call 9-1-1?
No. Smart911 information is only made available to 9-1-1 call takers when you call 9-1-1 from phone that has been verified with your Safety Profile.

What information is provided to the 9-1-1 operator? All of the information you enter(ed) within your Safety Profile is displayed to the 9-1-1 operator when you call 9-1-1.

How can I see all the information that is stored within my Safety Profile?
Log into Smart911 using your user ID and password. The first page you will be directed to is your Safety Profile. All information associated with your profile is presented on this page. If the information is not on this page, Smart911 does not have it and 9-1-1 call takers will not have access to it.

What if I do not receive a text confirmation? Failure to receive a confirmation code can happen for a number of reasons including your number being from a new recently ported carrier, lack of a premium text messaging plan, or inability of your carrier to receive a premium SMS message.

If you have not received a confirmation code to your mobile phone within a few minutes of choosing this confirmation option, we recommend that you follow these steps. First, please verify the phone number that you are registering is correct. Second, be sure that you carrier, the mobile carrier value matching to your phone, matches that of your wireless provider. If these steps do not help, confirm your mobile number by an automated voice call.

To trigger an automated voice confirmation, simply add your mobile number under the ‘Phones’ section of your profile and designate the ‘Phone Type’ as ‘Mobile’. Accept the Terms and Conditions and click the ‘Save and Confirm via Phone Call’ button, which is listed as the second option.

What if I do not receive a Voice Call Confirmation? Failure to receive a confirmation call can happen for a number of reasons including your number having a block against certain types of 800 numbers.

If you have not received an automated voice call to confirm your number within a few minutes of choosing this confirmation option, please verify the phone number that you are registering is correct.

If the number you are attempting to place a confirmation call to is correct and you are still not receiving a confirmation call,  email help@smart911.com with your full name, email address, phone number and the best time to reach you. Please include in your email that you are unable to receive a voice confirmation.

What if I received a notification that my number is no longer registered?
This can occur if a separate account is created for a different member of the same household, or when a person who shares a number creates a second account. In these situations it is recommended that instead of creating a separate account, you should create a second person profile within the same account. Note there is no limit on the number of people, addresses or phone numbers that can be registered within a single account.

Who pays for my Smart 911 service? Smart911 service is free to all citizens. Services are paid for by public agencies ensuring free and equal access to all citizens of the community.

How do I cancel my account? You can cancel your account by logging into your Safety Profile, selecting the settings tab and then clicking the “Remove Account” button. Cancellations are effective immediately.

Can I change my mind about who I share my information with after my initial registration? Yes, by simply logging into your account. You can modify the services you participate in from within the Other Services section of the Preferences page. Please be aware that not all services are available in all areas.

If you live in the Longmont city limits and have additional questions or need assistance from Longmont Public Safety staff, please email or call (303)774-4848.