The Nurse Navigation program gets you to the right level of care, which may or may not include transportation to a hospital emergency department. 911 calls with non-emergency injuries or illnesses may be transferred to a Nurse Navigation who can assess your symptoms and refer you to the most appropriate medical care. This care could include referral to a local clinic or urgent care.

 

If your condition is an urgent, life-threatening or potentially life-threatening emergency, the 911 center will dispatch EMS first responders who will assess your symptoms and may transport you to the hospital directly.

If your condition is not a medical emergency, you may be transferred to the Longmont Public Safety Nurse Navigation, and the Nurse Navigation will assess your symptoms and determine the most appropriate medical care for your condition.

 

 

The 911 operator will triage your condition by using industry best practice medical protocols and questions to thoroughly evaluate your medical symptoms. The results of that protocol-driven evaluation of your specific medical symptoms will determine the best course of care for you.

 

The Nurse Navigation will connect you to the most appropriate level of care available, taking into account your existing primary care provider (if any), the location where you last received care, your location, the time of day and the availability of healthcare providers.

 

Each clinic has walk-in appointments that will be available for Longmont Public Safety Nurse Navigation patients. The Nurse Navigation will notify the clinic that you are on the way, provide your estimated time of arrival and the reason(s) you are seeking medical care. Upon your arrival, you will be seen as soon as possible.

 

Yes, the selected medical providers will be licensed and able to prescribe medications for treatment.

No. You should schedule all follow-up medical appointments directly with the medical clinic in which you were seen and where you are now a registered patient, or with any other non-emergency healthcare facilities that the clinic may refer you to.

Nurse Navigation with the Longmont Public Safety Nurse Navigation should only receive calls that would typically be best handled in a non-emergency healthcare environment as opposed to a hospital emergency room setting. However, if the Nurse Navigation determines that your condition is of an urgent or emergency nature that should best be treated at a hospital or that you should be assessed by Longmont Public Safety first responders, we will immediately dispatch an EMS unit to you.

 

The Nurse Navigation personnel are licensed nurses by the State of Colorado and have professional experience in emergency nursing. They are also specially trained in the practice of telephone triage.

The Nurse Navigation staff will work with you to determine the most appropriate level of care for you. If during that process you or the nurse determines that an ambulance is needed, then one will be dispatched.

 

No, there is no charge if a patient is routed to a nurse from a dispatcher. The caller/patient would be financially responsible for any fees associated to an actual doctor visit at an urgent care, telehealth visits or any other alternate destination (this is immensely less expensive than paying for an emergency room visit). However, nurses do take into consideration the insurance of the caller and right match them to facilities that accept their insurance.

No, our teams make sure to identify Federally Qualified Health Centers (FQHC)  in each market we operate in. FQHCs accept Medicare, Medicaid, self-pay and the uninsured. There is an FQHC in Longmont!