Utility Bill FAQs

Would you like to pay the same amount each month on your City of Longmont utility bill? Our Budget Billing Program allows you to pay equal amounts each month based on the average total of your charges over a one-year period. To sign up for budget billing, you must have lived at your current address for at least six months and have no past due balances. Call Utility Billing Customer Service at (303) 651-8664 between 8 am and 5 pm Monday through Friday.

There is an easy way to pay your City of Longmont utility bill without ever writing a check, buying postage stamps, or driving to the nearest utility payment drop box. You can have your utility bill payment withdrawn automatically from your checking or savings account each month using our Automated Payment System. And, it’s free of charge! With our Automated Payment System, your utility bill is always paid on time. Your bill, reflecting the amount of the payment to be withdrawn from your checking or savings account, is mailed to you in advance of the actual funds transfer. This gives you plenty of time to balance your checkbook or raise any concerns prior to payment.

To set up automated payment, create an online utility payment account at MyUtilityAccount.longmontcolorado.gov, select the Bills and Payment tab and then choose “Autopay” and follow the directions. If you have questions or need assistance, please call a customer service representative at (303) 651-8664.

Call Utility Billing at (303) 651-8664 between 8 am and 5 pm weekdays. A customer service representative will work with you to get your bill paid. You also can call the OUR Center at (303) 772-5529 for an appointment. They may be able to help you pay your bill. From November through April you can apply for the state’s LEAP program if you have an all-electric home with no gas heat. Call 1 (866) 432-8435 or call Longmont Utility Billing at (303) 651-8664 to have a LEAP application mailed to you.

The owner of the property, rather than the realtor or title company, must call the City to disconnect utilities. Allow at least 24 hours for this to be completed. In most cases, the City will send the final bill for your service to your title company. That company will call the City prior to your closing to get an estimate of your final bill and escrow that amount for payment to the City. This assures they can provide clear title to the buyer. Call Utility Billing at (303) 651-8664 weekdays between 8 am. and 5 pm if you have questions or are ready to disconnect your service.

Your bank is requesting the City of Longmont’s 9-digit ZIP code, which is 80501-5500. This can be found on the return address of the payment stub on your bill. You also can find it wherever the City’s address appears on our website.

The Utility Billing office is located at 350 Kimbark Street. Hours are 8 am to 5 pm Monday through Friday. You can make payments in person during those hours. A drop box for payments is located across the street from the Civic Center on Kimbark Street between 3rd Avenue and 4th Avenue. Drop box payments must be received before 6 am Monday through Friday to be posted the same day. For your protection, do not place cash in the drop boxes. If you have questions regarding your utility bill call (303) 651-8664 between 8 am and 5 pm Monday through Friday.

The City of Longmont’s Utility Billing Office offers online access at MyUtilityAccount.longmontcolorado.gov.

Before you begin, you will need your customer number from your billing statement in order to register. Residential customers must also have their Social Security number on file with Utility Billing Customer Service in order to register; commercial customers should call Utility Billing at 303-651-8664 and give staff a 4-digit PIN to register.

The online utility billing services application requires a recent operating system (Win 10, Mac OS X, Android, iOS) and up to date internet browser.

During the registration process, you will be asked for your email address, and you will be required to provide this information in order to complete registration. This is to give us the ability to send your password to you via email if you forget and so we can contact you if we have questions regarding information you have sent to us.

After you register you can access your utility account with the City of Longmont, make credit or debit card payments to your account, and connect or disconnect service.

Basic account access includes information about what you owe the City, what payments you have made, and information about your water and electric usage at both your current address and other Longmont addresses where you have lived in the last several years.

Utility Billing Customer Service is located in the Civic Center at 350 Kimbark Street and is open from 8 am to 5 pm Monday, Wednesday and Friday and from 7:45 am to 6 pm Tuesday and Thursday. You also can call (303) 651-8664 between 8 am and 5 pm weekday to speak to a customer service representative.

Utility services provided by the City of Longmont include water, sewer, electric, refuse collection, and storm drainage. New customers moving into the area and wishing to connect service should call (303) 651-8664 between 8 am and 5 pm Monday through Friday. New customers who are renting are required to make a $100 deposit for utility service or provide a letter from another electric utility indicating that the customer disconnected service within the previous six months and was not delinquent at the previous utility. Commercial customers are required to make a deposit for three times the average monthly bill associated with the address where service is being connected. In lieu of a deposit, a commercial customer may provide a letter of credit. Please call to connect service at least one business day in advance. For more information on connection procedures call (303) 651-8664 weekdays between 8 am and 5 pm.

You can pay your bill online, mail your payment with your monthly bill stub, pay at the Civic Center at either the Cashier or Utility Billing window, drop your payment and bill stub in the drop box across the street from the Civic Center, or sign up for electronic bill payment. The Civic Center is located at 350 Kimbark Street and is open to customers for payments Monday, Wednesday and Friday from 8 am to 5 pm and Tuesday and Thursday from 7:45 am to 6 pm. You can charge your bill to a debit or credit card by calling (303) 651-8664 weekdays between 8 am and 5 pm. You also can pay your bill with a debit or credit card 24 hours a day with the automated bill pay system by creating an account at MyUtilityAccount.longmontcolorado.gov

If your utility service has been discontinued, and you feel this was done in error, please call Utility Billing Customer Service at (303) 651-8664 between 8 am and 5 pm Monday through Friday. Evenings and weekends, you will be automatically connected to our answering service.

If your utility service has been discontinued for nonpayment, the full amount of the past due bill and collection fees must be paid before service is reinstated. If additional information is needed, call Customer Service at (303) 651-8664 between 8 am and 5 pm Monday through Friday. Evening and weekends, your call will be handled by our answering service.

The monthly service charge is based on the actual service cost for each meter at an address, whether the meter is water or electric. This service charge covers reading the meter and billing and collection costs. The monthly charge for wastewater covers the costs to maintain the lines that collect wastewater.

For all metered residential users who irrigate lawn or other landscaping during the months of March, April, May, June, July, August, September, October and November, the sewer use charge on bills rendered during those months may be adjusted to the average monthly charges of the preceding January, February and March sewer utility billings. New residents, or residents moving to new premises, will be charged based upon either the city-wide, single-family residential winter quarter average (5,500 gallons) or their monthly usage, whichever is lower, until they establish their own winter quarter average (WQA) history.