Emergency Communications Center

Public Announcement:

The Boulder Regional Emergency Telephone Service Authority will hold an Executive Session on Tuesday, March 3rd, at 1:00 PM pursuant to CRS §24-6-402(4)(e). The main agenda item will be: Instructing negotiators. For inquiries regarding the meeting, please call 720-230-3258.

 

Details regarding  BRETSA emergency telephone charges.

 

About the Longmont Emergency Communications Center (LECC)

The Longmont Emergency Communications Center (LECC) serves as the vital link between the community and police, fire, and medical responders. LECC operates 24 hours a day, 7 days a week, 365 days a year.

 

Highly trained LECC Communications Specialists answer 9-1-1, text-to-911, and non-emergency calls using state-of-the-art communications technology.  All personnel are cross-trained to evaluate incoming calls, prioritize incidents, and dispatch the most appropriate emergency resources to ensure a timely and effective response.

 

Communication Specialists are also trained and certified in Emergency Medical Dispatch (EMD) and can provide life-saving instructions to callers until emergency responders arrive.

 

LECC Staffing

• 24 full-time Communication Specialists
• 4 Shift Supervisors
• 1 Technical Systems Specialist
• 1 Senior Functional System Analyst and
• 1 Manager

 

When to call 9-1-1?

Call 911 when someone is injured, in immediate danger, or when police, fire, or medical assistance is urgently needed.

 

If you are calling from a landline phone, your address and phone number typically appear on the dispatcher’s screen. If you are calling from a cell phone, your exact location may not be automatically available. Be prepared to clearly provide your location.

 

If you are calling from a landline phone, your address and phone number typically appear on the dispatcher’s screen. If you are calling from a cell phone, your exact location may not be automatically available. Be prepared to clearly provide your location.

 

Accidental 9-1-1 Calls?

If you accidentally call 9-1-1, do not hang up.  Stay on the line and inform the Communications Specialist that the call was made in error or that the situation has been resolved.

 

If a 9-1-1 call is disconnected, Communication Specialists must assume there may be an emergency. They will attempt to call back or dispatch responders if contact cannot be made. For residential 9-1-1 hang-ups, an officer may be dispatched to confirm that no emergency exists. This is especially important for businesses with multiple phone lines, where the caller’s source may be difficult to identify.

 

What To Expect When Dialing 911

When calling from a cell phone, it is important to know your location. While landline phones usually provide an exact address, cell phones may not. Be ready to provide:

• A street address, if known
• Nearby landmarks
• Mile markers or road signs

 

Cell phone calls may occasionally be routed to another agency and require a transfer. If this occurs, remain on the line and wait for the Communication Specialist to complete the transfer. You should also know the phone number you are calling from in case the connection is lost.

 

Communication Specialists will ask a series of questions to gather critical information. Answering these questions does not delay emergency response. While you are speaking, the Telecommunicator is entering information into the dispatch system and coordinating response resources.

 

Follow Instructions During the Call

For your safety, the Communications Specialist may provide instructions such as:

• Leaving a building
• Securing yourself in a safe location
• Performing basic first aid or life-saving measures

 

Do not hang up unless instructed to do so. You may be asked to meet responders, flag them down, or provide additional information as help is arriving.

 

Information You May Be Asked to Provide

The Communications Specialist will ask for:

• The address or location of the emergency
• The phone number you are calling from
• The type of emergency
• Your name
• Additional details needed to ensure responder safety

 

For medical emergencies, the Communication Specialist will begin Emergency Medical Dispatch (EMD) and provide pre-arrival instructions until fire or EMS arrives. Multiple Communication Specialists may be working simultaneously to ensure a rapid response.

 

Using Text to 911

Longmont residents and visitors can use Text-to-911 when a voice call is not possible. The recommended guidance is:

 

Call if you can. Text if you must.

 

Text-to-911 should be used when:

• Calling is not possible due to limited cell coverage
• Speaking could place you in danger

 

Text-to-9-1-1 is also beneficial for individuals who are deaf, hard of hearing, or have speech impairments.

 

When using Text-to-9-1-1:

• Always provide your location
• Keep messages short and clear
• Do not use abbreviations or slang

 

 

 

Kristine Mason is the Longmont Emergency Communications Center Manager. She can be reached by email or by phone at (303) 651-8560.

 

The Longmont Emergency Communications Center reports to the Public Safety Chief.  Public Safety Chief Ardis can be reached by email or by phone at (303) 651-8533.

 

Longmont Emergency Communications Center. Manager Kristine Mason. (303) 651-8560.